Terms and Conditions

These are the terms and conditions of Fenland Physio Limited. By stating your agreement to these terms, you are agreeing with Fenland Physio Ltd that:

Assessment and Treatment

Please note that before any treatment is provided a detailed assessment will be completed. During the assessment, the physiotherapist will ask questions about your symptoms and will examine the affected area. You may be required to undress so we ask that you bring shorts and/or vest for your comfort. You are welcome to bring someone with you to the assessment, but we ask that you notify us beforehand. The therapist will explain fully any assessment or treatment procedures and you are welcome to ask any questions or decline any part of the intervention. It is important that you provide the physiotherapist with accurate information and that you notify us of any changes, especially regarding your medical history. It is also useful if you have had any investigations relating to your complaint that you bring the results with you.


We accept cash, cheque, card or bank transfer for payment which is due immediately after your session if not paid before.

Medical Insurance

If you are claiming from an insurance company, we need to be made aware of this at the time of booking and be provided with all required details relating to your policy. It is important to note that insurance companies do not always provide full cover of the costs for example excesses or certain treatments. It is your responsibility to check that you are covered. Any shortfalls in cover by an insurance company for treatment received will need to be paid in full by the client.

Appointment cancellations and reschedules

We would be very grateful if you could let us know of any appointment changes or cancellations as soon as possible to help us maintain our level of service. Unfortunately, if you fail to arrive or give us less than 24 hours’ notice, you will be charged the treatment fee. We kindly request that you arrive on time for your appointment. While we do our best to accommodate late arrivals it may result in a reduced treatment time or rescheduling your appointment.

Children’s Policy

Information Sharing



Data Protection and Confidentiality

Massage Physiotherapy

Physio, Massage and more

We offer private physiotherapy, massage therapy and shockwave therapy by experienced, skilled clinicians.

Special Offers

Special Offers: Shockwave therapy

Free initial physiotherapy assessment (worth £60) after completion of first Shockwave therapy session.

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The personalised care you deserve

Please contact us directly with any queries.

Fenland Physio

Fenland Physio 36b Forehill CB7 4AF, Ely, Cambridgeshire, England, United Kingdom

01353 661039


These times are in relation to physio times.

Monday - Friday: 8.30am - 7:30pm

Saturday: 8.30am - 5:30pm

Sunday: Closed

Reception is now:
9am – 3pm Mon to Fri
Sat and Sun- Closed

Reception is covered most mornings and some afternoons, except at the weekends. We check the answerphone and emails regularly, so even if there is no-one on reception please leave us a message and an appropriate person will get back to you.

insurance partners

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