Terms and Conditions




These are the terms and conditions of Fenland Physio Limited. By stating your agreement to these terms, you are agreeing with Fenland Physio Ltd that:


Assessment and Treatment




Please note that before any treatment is provided a detailed assessment will be completed. During the assessment, the physiotherapist will ask questions about your symptoms and will examine the affected area. You may be required to undress so we ask that you bring shorts and/or vest for your comfort. You are welcome to bring someone with you to the assessment, but we ask that you notify us beforehand. The therapist will explain fully any assessment or treatment procedures and you are welcome to ask any questions or decline any part of the intervention. It is important that you provide the physiotherapist with accurate information and that you notify us of any changes, especially regarding your medical history. It is also useful if you have had any investigations relating to your complaint that you bring the results with you.



Payment




We accept cash, cheque, card or bank transfer for payment which is due immediately after your session if not paid before.



Medical Insurance



If you are claiming from an insurance company, we need to be made aware of this at the time of booking and be provided with all required details relating to your policy. It is important to note that insurance companies do not always provide full cover of the costs for example excesses or certain treatments. It is your responsibility to check that you are covered. Any shortfalls in cover by an insurance company for treatment received will need to be paid in full by the client.



Appointment cancellations and reschedules




We would be very grateful if you could let us know of any appointment changes or cancellations as soon as possible to help us maintain our level of service. Unfortunately, if you fail to arrive or give us less than 24 hours’ notice, you will be charged the treatment fee. We kindly request that you arrive on time for your appointment. While we do our best to accommodate late arrivals it may result in a reduced treatment time or rescheduling your appointment.



Children’s Policy





Information Sharing





Liability





Complaints





Data Protection and Confidentiality









Massage Physiotherapy

Physio, Massage and more


We offer private physiotherapy, massage therapy and shockwave therapy by experienced, skilled clinicians.

Special Offers

Special Offers: Shockwave therapy


Free initial physiotherapy assessment (worth £60) after completion of first Shockwave therapy session.

Customers Reviews

Testimonials


Click here to read our customer testimonials

online appointment booking

start your recovery today

Just click below. Any queries please phone or email us and we will be happy to help.

Google Reviews

Contact us





The personalised care you deserve



Please contact us directly with any queries.



Fenland Physio



Fenland Physio 36b Forehill CB7 4AF, Ely, Cambridgeshire, England, United Kingdom


01353 661039
info@fenlandphysio.co.uk

Hours



These times are in relation to physio times.

Monday - Friday: 8.30am - 7:30pm

Saturday: 8.30am - 5:30pm

Sunday: Closed


Reception is now:
9am – 3pm Mon to Fri
Sat and Sun- Closed


Reception is covered most mornings and some afternoons, except at the weekends. We check the answerphone and emails regularly, so even if there is no-one on reception please leave us a message and an appropriate person will get back to you.

insurance partners

Bupa Photo
Axa Photo
WPA Photo
Cigna Photo