Question 1

Do I need a GP referral?

Accepted Answer

You can contact Fenland Physio directly to book. If you plan to use health insurance, check with your insurer first because referral requirements vary.

Question 2

How long is a first appointment?

Accepted Answer

An initial physiotherapy consultation is typically 45–60 minutes. Appointment length can vary by service, so check the booking details or contact the clinic if you are unsure.

Question 3

What happens at a first appointment?

Accepted Answer

Your physiotherapist will ask about your symptoms, relevant history and goals, and discuss an assessment and possible next steps with you. The appointment gives you time to raise questions and understand the options before deciding how to proceed.

Question 4

How much does an appointment cost?

Accepted Answer

Fees depend on the service and appointment type. Check the current options and prices in the online booking system; if you cannot find the service or price you need, contact the clinic before booking.

Question 5

Where is Fenland Physio located?

Accepted Answer

The main Fenland Physio clinic is at 36b Fore Hill, Ely, Cambridgeshire, CB7 4AF. The clinic locations page lists this and the other locations; contact the relevant clinic to check arrangements before travelling.

Question 6

How do I book an appointment?

Accepted Answer

You can use the online booking system or call the clinic. For appointments at partner clinic locations, check the locations page for contact details and booking information.

Question 7

Do you accept health insurance?

Accepted Answer

Insurance cover and referral requirements depend on your policy. Contact your insurer to confirm that the service and provider are covered before booking.

Question 8

What should I wear?

Accepted Answer

Wear comfortable clothing that allows you to move and, if needed, lets your physiotherapist assess the relevant area. You can ask the clinic in advance if you are unsure what to bring or wear.

Question 9

Is physiotherapy painful?

Accepted Answer

Some assessment or treatment activities may feel uncomfortable, but your physiotherapist should explain what they are doing and take your feedback into account. Tell them if anything is painful or concerning so you can discuss how to proceed.

Question 10

How do I cancel or reschedule?

Accepted Answer

Please give at least 24 hours' notice to cancel or reschedule. Cancellations made within 24 hours of the appointment time incur a £20 fee.

Frequently Asked Questions

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